Referral Program

Frequently
asked questions

What services does Coconut provide?

Coconut offers customer support, sales development, marketing, admin tasks, product management, technical support, HR assistance, financial management, and content creation tailored to your business needs.

How quickly can I hire a team?

You can hire a team in as little as 2 weeks with our streamlined process.

Are there any long-term contracts?

No, you can hire our teams on a month-to-month basis with no long-term commitments.

How much can I save by hiring a Coconut team?

You can save up to 50% compared to hiring US or EU employees.

What if my team is no longer a good fit?

We offer flexible terms and will quickly find a suitable replacement to ensure your team continues to meet your needs.

How does Coconut VA make money?

Coconut VA is a staffing company that connects remote workers based in the Philippines with US companies. Here’s a breakdown of how we make money:
1. Client Payments: Clients pay an hourly rate for the hours that their Virtual Assistant (VA) dedicates to their business. This rate is agreed upon at the beginning of the engagement.
2. Costs Covered: The hourly rate paid by the clients covers several essential costs:

VA Compensation: A significant portion of the hourly rate goes directly to the VA for their time and expertise.
Benefits: We ensure that our VAs receive necessary benefits, contributing to their well-being and job satisfaction.
International Money Transfer Fees: There are fees associated with transferring money internationally, which are factored into the rate.
Operational Costs: This includes the expenses of our hiring team and the overall operations behind staffing and managing VAs.
Profit Margin: To ensure the sustainability and growth of Coconut VA, we include a reasonable profit margin in our pricing.

By efficiently managing these components, Coconut VA ensures that clients receive high-quality services while providing fair compensation and benefits to our VAs.

How experienced are the team members?

Our team members have extensive experience, including US business experience and strong communication skills.

How do I get started with Coconut?

Schedule a call to discuss your needs, review hand-picked candidates, and start with a 5-day trial for just $250.

Can teams work in different time zones?

Yes, our teams can work in various time zones to align with your business hours.

What tools and platforms are team members familiar with?

Our teams are proficient with the latest tools and platforms relevant to their roles, including CRM systems, marketing automation, customer support software, and project management tools.

How do Coconut teams support business growth?

Our teams handle day-to-day tasks and provide specialized support, allowing your in-house team to focus on strategic initiatives and growth.

Hiring Directly vs Coconut VA

Partnering with Coconut VA provides several distinct advantages that ensure a smoother, more efficient, and risk-free experience. Here’s why choosing Coconut VA is a smart decision:

1. Finding and Vetting Talent:

Our team rigorously screens candidates to ensure top skills and reliability.

2. Managing HR Needs:

We handle onboarding, performance, and compliance with local labor laws.

3. Handling International Money Transfers:

We ensure timely and secure payments, mitigating currency risks.

4. Ongoing Support and Management:

We provide continuous oversight and training to keep VAs aligned with your needs.

5. Risk Mitigation:

We reduce the risk of unreliable freelancers and have backup solutions for uninterrupted support.

While direct hiring might seem cheaper at first glance, Coconut VA offers a comprehensive suite of services that enhances the overall value you receive. We take care of the complex, time-consuming aspects of hiring and managing VAs, allowing you to focus on growing your business with confidence and peace of mind.

Frequently asked questions

Frequently
asked questions