Impeccable written and verbal communication skills—at C1 CEFR or better.
Has the ability to explain or elaborate details with proper thought organization, spontaneity, and fluency.
Can communicate confidently across platforms (video calls, phone calls, chat, email, etc.).
Equipment
Able to provide own equipment/device that's suitable to complete client tasks and requirements.
With a stable internet connection and a readily available backup.
Has backup power supply or an alternate power source during power outages.
Experience
At least 1 year of experience as a Virtual/Remote Worker, OR
At least 1 year of experience working with foreign businesses (US, EU, AUS, SG, etc.), OR
Experience working in the BPO industry with at least 6 months of Tier 1 (CSR, TSR, Sales) exposure AND at least 1 year in a support/supervisory role or higher.
Excellent computer skills with knowledge of MS Office and Google Workspace applications.
Experience with CRMs, project management platforms, marketing platforms, page builders, etc., is not required but highly preferred.
Experience with client-facing communication and client management is not required but highly preferred.
Experience
Well-rounded communicator—clarifies instructions, urgently communicates roadblocks, provides timely updates, and is highly responsive.
Exceptionally conscientious with the ability to organize and prioritize work, utilize time well and fully meet deadlines, and ability to complete work accurately to meet quality standards without rework.
Proactive and reliable—willing to help, assist, take on, or learn more/new tasks. Does not keep idle and recommends tasks that they can work on while maintaining consistent on-time attendance on agreed work hours, meetings, or events.
Prides themselves with a high level of professionalism and work ethic.
Basic System Requirements
You will need to provide your own device with the following minimum specifications:
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